rbsji Terms and Conditions

These terms and conditions ("Terms") govern the use of the rbsji platform and all related services. By visiting the website, creating an account, or using any of our services, you are agreeing to be bound by these Terms.

rbsji operates a safe and reliable online gaming platform for players in Bangladesh. It is your responsibility to read and understand these terms fully before using our services.

If you do not agree with any part of these terms, please do not use our platform. For any questions, contact our 24/7 live chat support.

Age Requirement

You must be 21 years of age or older to open an account and play any games on rbsji. Use of this platform by minors is strictly prohibited.

Registration Requirements

• Each individual may create only one account.
• All information provided at registration must be accurate, complete, and up to date.
• It is your responsibility to keep your account password and login details completely confidential.
• Allowing any third party to use your account is strictly prohibited.
• Multiple members of the same household may not open multiple accounts from the same device or network.

Identity Verification (KYC)

rbsji may request identity verification at any time. You may be asked to submit a National Identity Card (NID), passport, or other government-issued documents. Failure to complete verification may result in the temporary or permanent suspension of your account.

rbsji processes transactions exclusively through mobile banking methods available in Bangladesh. The key points of our payment policy are outlined below.

Deposit Terms

• Only deposits from a mobile banking account registered in your own name will be accepted.
• Funds sent from a third-party account will be cancelled and returned to the sender's account.
• Successful deposits are generally credited to your rbsji wallet within a few minutes.

Withdrawal Terms

• Any active bonus wagering requirements must be met before submitting a withdrawal request.
• Withdrawal processing may be temporarily suspended in cases of suspicious activity.
• Large withdrawal amounts may be delayed if verification documents have not been submitted.

rbsji offers various types of bonuses and promotions. Each offer has specific terms that must be read before acceptance.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 15x (fifteen times). This means the bonus amount must be wagered 15 times before a withdrawal can be made.

General Bonus Terms

• Any bonus is redeemable once per account unless otherwise stated.
• Bets must be completed within the specified time limit to meet wagering requirements.
• Direct withdrawal of bonus funds is not possible — only winnings converted after completing wagering are eligible for withdrawal.
• Any attempt to earn bonuses through multiple accounts or fraudulent means will result in account termination.
• rbsji reserves the right to modify, suspend, or cancel any bonus offer.
• The wagering contribution rate may vary for certain games.

VIP Program

rbsji operates a five-tier VIP program for regular players. Weekly cashback benefits apply at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

Progression through VIP tiers is determined by your overall activity and contribution on the platform.

rbsji is committed to ensuring a fair, transparent, and safe gaming environment for all players.

Permitted and Prohibited Activities

The following activities are strictly prohibited and may result in account termination and forfeiture of funds:

• Operating games using bots, scripts, or automated software.
• Collaborative cheating or group fraud.
• Intentionally exploiting any bug or error in the platform's software to generate profit.
• Using the platform for money laundering or any illegal financial transactions.
• Harassing or behaving aggressively toward other players.

Technical Errors

If the outcome of any game is undetermined due to server issues, network outages, or software errors, the bet for that round will be fully cancelled and the stake returned.

Validity of Winnings

rbsji reserves the right to verify the validity of winnings obtained under unusual or suspicious circumstances. The relevant funds may be temporarily placed on hold during the investigation.

rbsji's sports betting section covers cricket, football, kabaddi, and various other sports. The following terms apply to sports betting.

Odds and Betting Rules

• A bet will be confirmed at the odds displayed at the moment the bet is accepted.
• Odds can change rapidly in live betting — wait until your bet is confirmed before proceeding.
• If a match is abandoned or postponed, the stake will be refunded unless otherwise specified.

Match Fixing and Fraud

Any attempt to gain a betting advantage through match fixing, insider information, or any other dishonest method will be reported to the relevant authorities immediately and the account will be permanently closed.

Tournaments and Special Events

Special betting rules may apply during major tournaments including BPL, IPL, T20 World Cup, ICC events, and FIFA. These will be published separately on the relevant event page.

Closure at User Request

You may request account closure at any time via our live chat or email. All pending bets will be settled before closure and any valid balance will be returned.

Cancellation by rbsji

rbsji may suspend or cancel an account without notice for any of the following reasons:

• Serious violation of these terms.
• Registration using false or misleading information.
• Operating multiple accounts.
• Money laundering or fraudulent activity.
• Bonus abuse.

Self-Exclusion

As part of responsible gaming, you may exclude yourself from the platform for a set period or permanently. For more details, please visit our Responsible Gaming page.

rbsji uses SSL encryption technology to keep your personal and financial information secure. To learn more about our data collection, storage, and usage practices, please read our Privacy Policy.

Use of Information

• Your personal information will be used solely for account management, identity verification, and service improvement.
• Personal information will not be sold to third parties without your consent.
• Information may be disclosed to authorities where required by legal obligation.

Cookies and Tracking

Our platform uses cookies to improve service quality and enhance the user experience. Continued use of the website will be considered as consent to the use of cookies.

rbsji and its operators accept no liability in the following circumstances:

• If a gaming session is disrupted due to loss of internet connection or technical issues.
• Losses caused by third-party software, device, or network problems.
• Losses arising from unauthorised third-party access to your account (where information was compromised due to your own negligence).
• Service disruptions caused by force majeure events.

In any case, rbsji's maximum liability will be limited solely to the amount of the disputed transaction.

rbsji believes that gaming is a form of entertainment. We encourage all our players to game responsibly.

Awareness Topics

• Do not use gambling as a source of income.
• Never bet more than you can afford.
• Do not play under stress or the influence of substances.
• Do not place more bets to recover losses.

Support Options

If you feel that gaming is having a negative impact on your daily life, contact us immediately. We will help you set deposit limits, session limits, or use the self-exclusion feature. Visit our Responsible Gaming page to learn more.

Please note: For ages 21+. For adults only.

If you have a complaint about any matter, please first contact us via our 24/7 live chat or email. Our support team will try to resolve the issue as quickly as possible.

Steps to Submit a Complaint

1. Submit your complaint via live chat or by emailing [email protected].
2. Include relevant details with your complaint such as — date, time, game name, and transaction ID.
3. Our team will provide an initial response within 48 hours.
4. For complex matters requiring investigation, up to 7 business days may be needed.

Final Decision

The decision of rbsji authorities will be final and binding, unless both parties agree in writing to another resolution.

rbsji reserves the right to modify these terms and conditions at any time without prior notice. Updated terms will take effect as soon as they are published on the website. Continued use of the platform will be considered acceptance of the new terms.

Contact

For any questions or comments regarding these terms, please contact us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

These terms and conditions are written in Bengali and constitute the full and complete agreement between you and rbsji. If any provision is found to be invalid or unenforceable, the remaining terms will continue in full force and effect.