rbsji Privacy Policy

1 Introduction

rbsji ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how we collect, use, store, and protect your personal information when you use the rbsji website or related services.

Please read this policy carefully. By using rbsji's services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.

This privacy policy applies only to rbsji's own services and platform. Third-party websites or services are governed by their own privacy policies.

2 Information We Collect

rbsji collects information in several ways. The types of information collected are described below:

a) Information provided at registration:

• Full name and username
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency and language

b) Information collected during identity verification (KYC):

• National ID (NID) or passport copy
• Proof of home address (utility bill or bank statement)
• Proof of ownership of payment method

c) Financial transaction information:

• Deposit and withdrawal amounts and timestamps
• Payment method details (bKash, Nagad, Rocket, Upay)
• Transaction history and reference numbers

d) Automatically collected information:

• IP address and device type
• Browser information and operating system
• Website browsing history and preferences
• Gaming activity and betting history
• Login duration and location data
• Cookie and similar tracking technology data

3 Purpose of Using Information

rbsji uses the information it collects for the purposes described below:

• Account management: Creating, managing, and securing your account.
• Service delivery: Running gaming experiences, betting, and other services smoothly.
• Financial transaction processing: Completing deposits, withdrawals, and bonus payments.
• Identity verification: Meeting legal requirements and preventing fraud.
• Customer support: Providing 24/7 live chat assistance and resolving complaints.
• Personalized experience: Recommending games and offers based on your preferences.
• Responsible gaming: Identifying excessive gaming patterns and sending necessary alerts.
• Legal compliance: Adhering to applicable laws and regulations.
• Security: Preventing unauthorized access, fraud, and other cyber threats.

4 Cookie Policy

The rbsji website uses cookies and similar technologies to help improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the core functionality of the website — login sessions, security tokens, and so on.
• Functional cookies: Remember your preferences and settings, such as language or preferred game category.
• Analytics cookies: Help improve services by analyzing website traffic and usage patterns.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the website.

5 Information Sharing and Disclosure

rbsji never sells your personal information to third parties or discloses it for commercial purposes. However, information may be shared in the limited circumstances described below:

• Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions.
• Technology service providers: Information may be shared with trusted partners for server management, cybersecurity, and technical support, who operate under strict confidentiality agreements.
• Legal requirements: Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable laws.
• Fraud prevention: Relevant authorities may be informed as part of anti-fraud or anti-money laundering measures.
• Business transfers: In the event of a company merger or acquisition, information may be transferred to the new entity, with the same privacy protections maintained.

6 Data Security Measures

rbsji has implemented industry-standard technical and administrative security measures to protect your personal information:

• SSL encryption: All data transmissions are protected by SSL/TLS encryption, eliminating the risk of data theft.
• Two-factor authentication: Two-factor authentication is available for account access.
• Password encryption: All passwords are stored using a one-way hashing method.
• Firewall protection: Servers are protected by advanced firewalls and intrusion detection systems.
• Access control: Only authorized staff can access personal information, and every access is logged.
• Regular audits: Regular security audits are conducted to identify vulnerabilities.

Please note that no method of transmitting or storing information on the internet is 100% secure. We make every effort, but it is not possible to guarantee complete protection against all security risks. Keep your account password confidential and do not share it with anyone.

7 Data Retention Period

rbsji retains your personal information only for as long as it is necessary or legally required:

• Account information: Retained while the account is active and after closure until applicable legal requirements are met.
• Transaction records: Retained for the period required under financial regulatory rules.
• KYC documents: Retained for the period specified under applicable regulations after identity verification is complete.
• Customer service communications: Retained for the relevant period needed to resolve issues.

After the specified period, data is securely deleted or anonymized in a way that your identity can no longer be identified.

8 Your Rights

rbsji recognizes the following rights you have over your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any inaccuracies in your personal information.
• Right to erasure: In certain circumstances you may request deletion of your data, though it may not be possible to delete all information due to legal obligations.
• Right to restrict processing: In some circumstances you may request that processing of your data be restricted.
• Right to data portability: You may receive your own data in a structured format.
• Right to object: You may object to the processing of your data for specific purposes.
• Right to withdraw consent: You may withdraw any consent you have previously given at any time.

To exercise these rights, visit the FAQ or contact us directly via live chat or email.

9 Protection of Minors

rbsji's services are intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under 21 or allow them to open an account.

We verify age at registration, and age is confirmed through the national ID card during the KYC process. If we learn that a minor is using our services, that account will be immediately closed and the related information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10 Third-Party Services and Links

Our platform includes services from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others) and payment service providers. The privacy policies of those third parties apply when using their services.

Our platform uses third-party payment gateways. When you transact via bKash, Nagad, Rocket, or Upay, that transaction is processed under the respective company's own security measures. rbsji is not responsible for their services.

11 Privacy Policy Changes

rbsji reserves the right to amend or update this privacy policy as needed. If there are any significant changes to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice of the changes will be displayed when you log in to the platform.
• The "Last Updated" date on this page will be changed.

If you continue using our platform after changes are made, you will be considered to have consented to the updated policy. We therefore encourage you to check this page regularly.

12 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our privacy team will respond to your request as soon as possible.